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WhatsApp Template Copy Library

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1. Abandoned Cart Recovery Templates

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Gentle Nudge (30-Minute Trigger)

• Category: Marketing
• Goal: Remind high-intent shoppers of their items before cart momentum fades.

Hi {{1}}, you left some great items in your cart! 🛍️

Your {{2}} is currently reserved, but stock is running low. Tap below to finish your order in one click.

• Variable Mapping (Handled Autonomously by Nova):
  • {{1}}: Customer’s first name
  • {{2}}: Name of the abandoned product
• Interactive Buttons:
  • Quick Reply: Complete Order Now
  • Quick Reply: Need Help?

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Urgency + Incentive Nudge (6-Hour Trigger)

• Category: Marketing
• Goal: Win back price-sensitive shoppers with an exclusive limited-time coupon code.

Hey {{1}}, we saved your cart! ✨

Complete your checkout today and get an extra 10% off with your personal coupon code: {{2}}. 

Hurry, this code expires in 12 hours!

• Variable Mapping (Handled Autonomously by Nova):
  • {{1}}: Customer’s first name
  • {{2}}: Dynamic Shopify discount code
• Interactive Buttons:
  • Quick Reply: Claim 10% Off & Checkout

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2. Anti-RTO Cash-on-Delivery (COD) Templates

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Instant Order & Address Verification

• Category: Utility
• Goal: Confirm valid delivery address and filter out impulsive or accidental orders before warehouse packing.

Hello {{1}}, thank you for your order with us! 📦

Order: {{2}}
Items: {{3}}
Delivery Address: {{4}}

Please confirm your address so our warehouse team can pack and dispatch your order.

• Variable Mapping (Handled Autonomously by Nova):
  • {{1}}: Customer’s first name
  • {{2}}: Shopify Order number (e.g. #1042)
  • {{3}}: Ordered product title
  • {{4}}: Shipping address
• Interactive Quick-Reply Buttons:
  • Button 1: ✅ Confirm Order
  • Button 2: ✏️ Update Address
  • Button 3: ❌ Cancel Order

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3. Shipping & Logistics Templates (WISMO)

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Out for Delivery Notification

• Category: Utility
• Goal: Ensure customer is available to receive the parcel and reduce first-attempt delivery failures.

Great news, {{1}}! Your order {{2}} is out for delivery today via {{3}}. 🚚

Please keep ₹{{4}} ready if this is a Cash-on-Delivery order. Track your delivery partner live below:

• Variable Mapping (Handled Autonomously by Nova):
  • {{1}}: Customer’s first name
  • {{2}}: Order number
  • {{3}}: Courier partner (e.g. Bluedart, Delhivery)
  • {{4}}: Order total due
• Interactive Buttons:
  • URL Button: Track Package

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4. VIP Customer Broadcast Templates

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Exclusive VIP Restock Announcement

• Category: Marketing
• Goal: Reward high-lifetime-value shoppers with early access to popular products.

Hi {{1}}, as one of our VIP customers, you get first access! 🔥

Our best-selling {{2}} is officially back in stock. Quantities are limited, so grab yours before the public launch.

• Variable Mapping (Handled Autonomously by Nova):
  • {{1}}: Customer’s first name
  • {{2}}: Restocked product name
• Interactive Buttons:
  • URL Button: Shop VIP Collection
  • Quick Reply: Stop Promotions