24/7 Autonomous Sales Agent
Traditional WhatsApp and live-chat customer support software was built for shift workers: you hire a team of agents, pay per seat, and have employees sit in an inbox all day manually typing answers to routine questions. Galaxa Nova AI replaces that model with full autonomy. Nova acts as an autonomous sales associate and support specialist working directly on your Shopify storefront and WhatsApp Business number, 24 hours a day, 365 days a year.What the Autonomous Agent Does
1. Instant Product Q&A & Recommendations
When customers ask detailed product questions (“Does this soundbar support Dolby Atmos?”, “Which diaper size is best for a 6-month-old baby?”, “Is this material hypoallergenic?”), Nova answers instantly with factual, grounded information pulled directly from your Shopify product descriptions and specifications.2. Live Order Tracking (WISMO)
“Where is my order?” (WISMO) accounts for 40–60% of all customer support tickets for D2C brands. Nova automates this completely:- Customers provide their phone number or order ID.
- Nova verifies customer identity and pulls real-time tracking data directly from your logistics partners (e.g. Bluedart, Delhivery, Shiprocket).
- The customer receives live parcel milestone updates and tracking links within 2 seconds.
3. Policy & Warranty Inquiries
Nova answers warranty coverage rules, return windows, exchange procedures, and service center locations using your verified store policies.Brand Safety & Emergency Escalation
Nova is engineered to be reliable and brand-safe:- Zero Hallucination Guarantee: Nova only answers based on verified knowledge indexed from your Shopify store and policies. If information is not in your catalog, Nova never invents answers.
- Autonomous Escalation: If a customer has an emergency or requires direct human contact, Nova does not leave them stuck in a ticketing queue. It immediately provides your brand’s direct phone number, email desk, or designated escalation contact so they receive prompt assistance.