> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nova.galaxa.in/llms.txt
> Use this file to discover all available pages before exploring further.

# 24/7 Autonomous Sales Agent

> How Galaxa Nova resolves shopper inquiries, answers product questions, and drives revenue without human call centers or shift workers.

# 24/7 Autonomous Sales Agent

Traditional WhatsApp and live-chat customer support software was built for shift workers: you hire a team of agents, pay per seat, and have employees sit in an inbox all day manually typing answers to routine questions.

**Galaxa Nova AI replaces that model with full autonomy.**

Nova acts as an autonomous sales associate and support specialist working directly on your Shopify storefront and WhatsApp Business number, 24 hours a day, 365 days a year.

***

## What the Autonomous Agent Does

```mermaid theme={null}
flowchart TD
    Customer["Online Shopper"] --> Channel["WhatsApp or Storefront Widget"]
    Channel --> Nova["Galaxa Nova Autonomous Agent"]
    
    Nova --> Search["Shopify Catalog & Policy Grounding"]
    Search --> Answer["Instant Personalized Resolution (< 1s)"]
    
    Answer --> Action1["Answers Sizing, Compatibility & Materials"]
    Answer --> Action2["Provides Live Order Tracking (Bluedart, Delhivery)"]
    Answer --> Action3["Recommends In-Stock Product Variants"]
    Answer --> Action4["Offers 1-Click Checkout Links"]
```

### 1. Instant Product Q\&A & Recommendations

When customers ask detailed product questions (*"Does this soundbar support Dolby Atmos?"*, *"Which diaper size is best for a 6-month-old baby?"*, *"Is this material hypoallergenic?"*), Nova answers instantly with factual, grounded information pulled directly from your Shopify product descriptions and specifications.

### 2. Live Order Tracking (WISMO)

"Where is my order?" (WISMO) accounts for 40–60% of all customer support tickets for D2C brands. Nova automates this completely:

* Customers provide their phone number or order ID.
* Nova verifies customer identity and pulls real-time tracking data directly from your logistics partners (e.g. Bluedart, Delhivery, Shiprocket).
* The customer receives live parcel milestone updates and tracking links within 2 seconds.

### 3. Policy & Warranty Inquiries

Nova answers warranty coverage rules, return windows, exchange procedures, and service center locations using your verified store policies.

***

## Brand Safety & Emergency Escalation

Nova is engineered to be reliable and brand-safe:

* **Zero Hallucination Guarantee:** Nova only answers based on verified knowledge indexed from your Shopify store and policies. If information is not in your catalog, Nova never invents answers.
* **Autonomous Escalation:** If a customer has an emergency or requires direct human contact, Nova does not leave them stuck in a ticketing queue. It immediately provides your brand's direct phone number, email desk, or designated escalation contact so they receive prompt assistance.


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